Application Support Engineer

Key Responsibilities : Production Support : - Provide production support for applications built using Java, Microservices, Kafka, and databases like MongoDB and SQL. - Ensure high availability and minimize downtime. Troubleshooting and Issue Resolution : - Troubleshoot and resolve issues related to application performance, system outages, and user queries. - Collaborate with development teams to identify root causes of incidents. Application Monitoring : Use Dynatrace and other monitoring tools to proactively monitor the health of applications, identify bottlenecks, and ensure systems are performing optimally. Incident Management : - Manage and resolve incidents efficiently, ensuring timely communication with stakeholders. - Document incidents, resolutions, and preventive measures. Configuration and Deployment Support : Assist in configuration changes and deployments in a production environment while following best practices for application lifecycle management. Collaboration : Work closely with cross-functional teams such as development, infrastructure, and business analysts to resolve issues and enhance system performance. Shift Work : Be available to work in rotational shifts, covering Australia, UK, and US Central working hours. Required Skills and Qualifications : - 5-7 years of experience in production support roles, with expertise in Java, Microservices, Kafka, and databases (both SQL and NoSQL such as MongoDB). - Strong experience with Dynatrace or similar application monitoring and performance management tools. - Hands-on experience supporting mission-critical applications in a production environment. - Solid understanding of application monitoring, troubleshooting, and incident management processes. - Proficient in working with microservices architecture, ensuring seamless communication between distributed services. - Familiarity with cloud technologies and containerization (e.g. , Docker, Kubernetes) is a plus. - Strong analytical skills with a keen eye for identifying issues and optimizing system performance. - Willingness to work in rotational shifts to support global teams and customers. - Strong communication skills, both written and verbal, to effectively coordinate with stakeholders across different time zones. Preferred Qualifications : - Experience working in Agile environments. - Familiarity with CI/CD pipeline management and automation. - Knowledge of ITIL framework for incident, problem, and change management (ref:hirist.tech)

Location: pune, IN

Posted Date: 1/15/2025