ClearConnect Administrator (Temp)

Company description: ClearCourse Job description: Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do. We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties: Dealing with members enquiries and requests Handling inbound calls, responding to emails, processing payments and updating member records Assisting with incoming post and despatch of member correspondence Assisting with a telephone campaign, relating to members renewals 25 calls per hour - creating a personable and engaging experience Leaving voicemails for anyone who have not answered Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor) Training in our brand new Birmingham office Hybrid 2days per week in office The ideal person for this role will be: Previous office admin customer service experience 2 years Excellent telephone manner Good communication skills both verbal and written Good attention to detail Ability to make 28-30 outboundcalls per hour Previous experience using microsoft outlook, excel and word If this sounds like the flexible, short term role you have been looking for we would love to receive your application. ADZN1_UKTJ

Location: Lozells, GB

Posted Date: 1/13/2025