Inbound Call Centre Agent - Banking (3-month contract)

Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. Qualifications and experience: Matric No less than 2 years' experience within banking / financial services customer care / inbound call centre BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics Clear credit record Clear criminal record Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays Basic and incentive Skills: Communication Negotiation Objection handling Customer service Relationship building Key performance areas: Attend to customer credit card queries Resolve queries in a timeous manner Overcome client objections Work towards reaching target

Location: Johannesburg, ZA

Posted Date: 1/13/2025