SAP Case Management Consultant - CRM/BRF Modules

About the Role : - Avensys is seeking a highly skilled SAP Case Management Consultant to join our team. - In this role, you will be responsible for designing, implementing, and supporting SAP Case Management solutions for our clients. - You will collaborate with cross-functional teams to deliver innovative solutions that meet business requirements. Key Responsibilities : SAP Case Management Configuration : - Configure SAP Case Management to meet specific business needs. - Define case types, stages, and workflows. - Customize case forms and screens. - Integrate Case Management with other SAP modules (CRM, S/4HANA) and external systems. Process Design and Optimization : - Analyze business processes and identify opportunities for improvement. - Design and implement efficient case management workflows. - Optimize case handling time and resolution rates. Data Migration and Integration : - Migrate data from legacy systems to SAP Case Management. - Integrate Case Management with other systems using ALE/IDoc, BAPI, and Web Services. - Ensure data quality and consistency. User Training and Support : - Provide training to end-users on how to use SAP Case Management. - Provide ongoing support and troubleshooting assistance. Solution Management : - Manage and document changes to the SAP Case Management solution. - Adhere to SAP best practices and standards. Qualifications and Skills : - 10 years of experience in SAP implementation and support. - Strong proficiency in SAP Case Management configuration and customization. - In-depth understanding of SAP CRM, SAP S/4HANA, and related modules. - Experience with SAP Workflow, BRF, and ABAP programming. - Familiarity with integration technologies (ALE/IDoc, BAPI, Web Services). - Knowledge of SAP Fiori and UI5 for custom user interfaces. - Understanding of data migration and data management principles. - Experience with SAP Solution Manager for managing and documenting changes. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team (ref:hirist.tech)

Location: in, IN

Posted Date: 1/13/2025