1st Line Support Analyst

Technical Analyst (1st Line Support) Newport (based on-site full time) £24-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth. Your Role: Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal. Diagnose and troubleshoot issues, escalating complex problems to senior teams. Support systems including physical servers, virtualized environments, network devices, and workstations. Liaise with third-party providers and vendors for effective issue resolution. Your Skills & Experience: Previous experience in a Managed Service Provider or Technical Support team. Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management. Familiarity with ticketing systems, incident management, and basic SharePoint administration. Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential. Take the next step in your IT career with us—apply today

Location: Bassaleg, GB

Posted Date: 1/12/2025