Lead Desktop Support Engineer

Requirements: Have at least 4 years of relevant work experience Have good understanding and communication skills Have fluent or advanced written and spoken English language competency skills Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds Have strong time management skills, with the ability to prioritize tasks and meet deadlines. Be responsible and hardworking Have a college degree or above Have certifications equivalent to CompTIA A, CompTIA Network and/or ITIL V4 Main Responsibilities: Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team. Prepare weekly SLA/KPI Reports / presentation for the weekly management call. Service request management - Prepare, Build, Provision and Decommission the end user computing device(s) and accessories Incident management – IT helpdesk consulting, break-fix support Asset audit support - Meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc Planned software and hardware upgrade support

Location: Farringdon, GB

Posted Date: 1/12/2025