Carer- Hospital Project Officer x 2

Hours Full-Time - 35hrs per week. 1 - 2 evenings per week and 1 weekend per month in line with local Hospital visiting hours (to be agreed with each hospital) Reduced hours and other flexible working arrangements will be considered. Location 2 roles one based at Newham and one based at City Square Mile AUKEL: Our vision, mission and values Vision We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives. Our Mission We will provide accessible, consistent, flexible, and kind services for older people that are targeted at the people who need us the most. Our Values Kind: We treat people with kindness, patience, generosity and care. Accountable: We are reliable and trustworthy and do what we say we are going to do. Collaborative: We work as equal partners with beneficiaries, and we work in partnership with other agencies to best meet the needs of older people. Flexible: We adapt according to the needs of our clients and community; we recognise the barriers many older people face and do our best to fit our services around them. Inclusive: All older people feel that AUKEL is ‘for them’. We deliberately work to make our services inclusive and take positive action to remove barriers for people least likely to trust us. Job Purpose The Carer Hospital Project Officer will play a crucial role in helping unpaid Carers to get the right support at the right time to help them access the appropriate Carer related support in the respective boroughs. This role works with individuals in a person centre way and support Carer needs by making it Personal, Coordinated and Enabling. They will work closely with ASC Duty Social Workers and other partners in Health & Social Care to support Carers in the hospital and ensure they have the necessary information and support. Key Tasks Being present and visible within their allocated Hospital sites – to both residents/carers and staff Being ‘expert’ in the statutory and non-statutory Carers support services available in their allocated area – and across NEL more broadly – recognising that many carers access Hospital sites outside of the borough in which they live (we will be developing a ‘directory’ of NEL wide Carers services as part of the project to support this) Having a comprehensive understanding of the current and emerging legislation surrounding carers, their entitlements and the Statutory Carers Assessment process Building and maintaining good working relationships with hospital staff – to promote best practice around the identification, support and recording of Carers (in line with the Carers Hospital Discharge Tool kit’). This could include the delivery of Carer Awareness training/sessions for Hospital Staff Attending Multi-Disciplinary Team meetings as / when appropriate. Effectively explaining what a carer is as many people don’t see themselves as a carer Identifying carers within the hospital – ideally at the earliest possible stage/ the point of admission Actively promote local carer support services within the hospital Informing the Carer, they have the right to a carers assessment and supporting a referral to the relevant Local Authority/Provider where necessary Helping to give Carers a ‘voice’ within the Hospital and support them to be engaged in care / discharge planning wherever possible/appropriate Ensuring that any identified carers have been informed of the broader support available to them and ‘intelligently signposting’ them Attending monthly team meetings with the Project Manager, evaluation partner and other Carer Hospital Project Officer to review impact data, share learning and identify opportunities to maximise impact Attending quarterly project partnership board meetings with all members involved in the project Attending any meeting/ events as appropriate within their carers support service Proactively escalating any issues and or ideas about how services can be improved to Hospital leads and the Project Manager Co-producing and delivering the TEC pilot Working with the evaluation team on key findings and data from the project Administration Keep accurate and up-to-date records of contact with clients, including the use of relative databases (relevant training will be provided) and the Age UK East London Charity Log data base. Provide additional data as required e.g., case studies, outcomes monitoring Each Carer Hospital Project Officer/provider will be required to submit monitoring data to the Project Manager monthly. Data from the first 3 months of delivery will be captured and base-lined, and Carer Hospital Project Officers will be expected to increase their activity/reach by 5% in each additional quarter of project delivery. Quality To deliver all work in line with Age UK Quality Mark standards To ensure that all work is in compliance with the Care Act 2014 To attend mandatory and discretionary training as required To be familiar with and to implement Age UK East London’s policies and procedures General To meet regularly with line manager for support, supervision and appraisal. To attend team and staff meetings, (and other meetings) as required. To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. To undertake all training required to fulfil the role. To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. Functional Links The role reports to allocated Service Lead. Close working relationship is required with a Carers lead from each respective Hospital, CoL/Newham ASC teams and Carer support services i.e. Newham Carers Community and Imago. Experience Essential At least 6 months experience of working in health, social care or similar and in direct contact with service users in a paid capacity Experience of providing person-centred support, delivery and planning Experience of attending and participating in multi-disciplinary Team meetings Desirable Experience of supporting unpaid carers Experience of working in a hospital environment Knowledge & Understanding Essential Thorough and up-to-date knowledge and understanding of policy and practice in Adult Social Care and Health, including the principles of personalisation Knowledge of unpaid Carer’s needs and support services Knowledge of a range of multi-disciplinary professionals who are involved in a patients’ care, ensuring a smooth and coordinated approach, especially where multiple agencies are involved Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. Skills/Attributes Essential Intermediate IT skills Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. Commitment to learning and development and reflective practise. Additional Requirements This post is subject to the relevant check through the Disclosure & Barring Service (DBS) Flexibility in working hours and travel across varied working locations including hospitals/surgeries Recruitment Timetable Deadline to receive applications: 27th January 2025 at 5.00pm 1st stage interviews: Week commencing 3rd February 2025

Location: Plaistow, GB

Posted Date: 1/12/2025