D365 CE Support Analyst

Job Description D365 CE Support Analyst - My client is seeking a skilled, experienced Dynamics 365 CE Support Analyst to join their growing internal team providing essential application support to their users. The successful candidate needs to have a background in 2nd/3rd line support within a D365 CE/CRM environment, excellent communication skills and an enthusiastic, analytic approach to resolving issues. Role & Responsibilities Deliver exceptional 2nd 3rd line operational support to users on D365 CRM Power Platform. Well versed in Power apps (model driven canvas). Ability to liaise with cross functional teams, working closely with developers in particular on small changes enhancements to the system. Identify potential issues and prevent escalations through delivering continuous system improvements. Skills & Qualifications Experience working on Dynamics 365 CE/CRM - Customer Service Module (preferable but not essential) Knowledge of Power Platform/Power Automate - Skilled with customisation and system configuration. Proven background in resolving 2nd/3rd line support tickets within D365 environmentBenefits Competitive Salary - Up to £60k dependant on experience Flexible, Hybrid working model. Life assurance, enhanced pension contributions and more. Apply Today (T) (phone number removed) (E) (url removed)

Location: Edinburgh, GB

Posted Date: 1/12/2025