Assistant Vice President- Digital CX- Solutions Lead

Responsible for solution ideation and solution design Skilled in designing overall technical architecture and create Solution Design Document Review business context for solutions and recommend potential options Communicates the architecture to the internal and external stakeholders and collaborates and coordinates the formalization of architecture. Assures solutions not only are a fit for the specific purpose but closely align with the standard guidelines of technology solution Setting up framework, creating solution prototypes, recommend best practices and participate in technology selection. Will be responsible for web development using microservices architecture Overall, 16 years plus experience and Min 10 years hands-on experience in designing CX solutions on an enterprise level or large-scale deployments Strong expertise in CCaaS solutions like NICE, Genesys, AWS Strong Technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must. At least 5 years experience in Digital Solution Architect role 3 experiences designing and deploying CX solutions like CCaaS, Conversational AI, Generative AI models Experience communicating technical requirements and solutions to internal and external audiences Have a good grasp of both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc. Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage Excellent communication & presentation skill is highly required Ready to work in flexible time zone as per client requirement

Location: Western Cape, ZA

Posted Date: 1/12/2025