Mobile Service Technician

Role: Mobile Service Technician / Field Service Technician Salary : Up To £34,000 per annum (DOE) Location: Cambridgeshire Based Wanted: Field Service Technician to provide technical and repair support to my clients end user customers of the brands they distribute to enhance product satisfaction & experience. Key Responsibilities: To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers Effectively diagnosing repair faults (mechanical, electrical or hydraulic) To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times. To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control - whether working alone or with other members of staff Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment To escalate more complex issues to the Service Manager with a written job sheet To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager Next Steps: If this role sounds of interest, please click to apply or alternatively email your CV and James Harris will be in touch to discuss the finer details. IND2

Location: Cambridgeshire, GB

Posted Date: 1/11/2025