3rd line service desk engineer

Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications · A bachelor’s degree in computer science, Information Technology, or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services · Experience with operating systems including Windows Server 2012 and Windows 10 · Experience with PowerShell and scripting languages is a plus. · Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. · Experience in an MSP environment is preferred. · Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. · Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: · Has a natural aptitude for troubleshooting and problem-solving. · Embraces continual change and process improvement. · Can express ideas and information clearly and concisely. · Plans and manages own workflow on a daily basis to ensure the achievement of KPIs · Demonstrates a passion for customers and delivering service excellence. · Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: · Holiday: 22 days' holiday rising to 25 days with length of service · Health: A free membership to the local gym · Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday) · Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. · Training: A tailored training plan including official vendor certifications

Location: Well End, GB

Posted Date: 1/11/2025