Wholesale Account Specialist

Are you passionate about delivering exceptional customer service and leading a team to success? At Morrisons, we’re all about listening hard and responding quickly to make a real difference for our customers – and our franchise partners are no exception. We’re looking for a Wholesale Account Specialist to take charge of our brand new help desk, ensuring we deliver outstanding support for our wholesale partners and their customers. This patch will cover the North of England and therefore you're required to live within this region. What You’ll Do As the Wholesale Account Specialist, you’ll lead and develop a small team of Account Advisors, ensuring they’re attentive to customers and handling queries across phone, chat, and email with care and efficiency. You’ll also: Take ownership of escalated issues and turn them into coaching opportunities Support your team day-to-day by answering queries, resolving complaints, and ensuring excellent service across all contact channels Plan team deployment, manage exceptions, and use insights from data to continuously improve processes and customer experiences Be a driving force for positive change, simplifying processes, improving technology, and making things quicker and easier for our wholesale customers This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. You’ll lead by example, putting customers first every time, and working collaboratively to build trust and deliver results. About You We’re after someone with a customer-first mindset who’s ready to roll up their sleeves and make a difference. Here’s what you’ll bring: Customer Service Expertise: A real passion for helping customers, with strong listening and problem-solving skills Leadership Experience: A proven track record in coaching, motivating, and developing teams to achieve their best Wholesale Knowledge: An understanding of retailer customers and the challenges they face Data-Driven Approach: Experience using insights to improve processes and deliver better outcomes Great Communication: Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively Ideally, you’ll also have experience with call centre technologies (like Amazon Connect) and a good understanding of Morrisons’ wholesale systems and processes.

Location: Eastern England, GB

Posted Date: 1/10/2025