Wholesale Customer Service Team Leader

Job Title: Wholesale Customer Service Team Leader Salary: £39,000 per annum Location: Nottingham (Hybrid role) Contract: Permanent We are looking for a dynamic and motivated Wholesale Customer Service Team Leader to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership role and is passionate about delivering exceptional customer service. If you have strong leadership experience and are looking for a challenging yet rewarding opportunity, we want to hear from you Key Responsibilities: Team Management: Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively. Order Processing: Manage the team’s order processing, ensuring accuracy and timely delivery. Customer Relations: Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations. Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics. Coaching & Training: Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance. What We're Looking For: Wholesale experience: Experience working within a wholesale environment is essential Leadership Experience: Proven experience in a leadership or team management role, ideally within a customer service environment. Commutability to Nottingham: You must be able to commute to Nottingham for this hybrid role. SAP Experience: Experience with SAP is essential Strong Excel Skills: Advanced Excel skills are essential for compiling reports and analyzing data. Language Proficiency: Fluency in a Nordic language is preferred but not essential If you’re a proactive, customer-focused leader who is looking for an exciting new challenge in a hybrid working environment, apply now and join our client's team

Location: Nottingham, GB

Posted Date: 1/10/2025