Associate Service Engineer

Brief Overview of Role: Responsible for post implementation fault finding, testing and the repair of audio-visual equipment for various job sites. Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Projection and Display Devices (Maintenance) Audio and Video Conferencing (Cisco/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) – Wish supervision IPTV (Exterity /Mediastar/Tripleplay) Configuring and performing diagnostics and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures and H&S In office 20 Completing post job and PM reports/ Onsite Proving phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential : Effective communication skills at all levels especially client facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients pro-actively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according for the job in hand Fully compliant with The Health and Safety at work act 1974 Clean driving licence and current passport holder Desirable : Extron School of AV Microsoft Teams core skills AVIXA CTS

Location: Oxford, GB

Posted Date: 1/10/2025