Documentation Specialist

We are looking for a Document Centre Specialist to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. About the Role • Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices. • To serve as a key client interface for Document Centre services. • Keen to be flexible and in possession of excellent MS Office skills. • Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation. • At least 3 years' experience working within the document production field. • Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients. • Develop and maintain relationships with team and key stakeholders. • Ongoing personal development both soft and hard skill, plan for development where needed. • Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation. • Liaise effectively with Document Centre Manager as required. • Reports to: Shift Team Lead • Hours of work: 18:00-02:00 • Location: Homeworker About You • Excellent MS Office skills, including Word, PowerPoint and Excel. • Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. • Must show initiative and good judgment and be able to work independently. • Must have the ability to concentrate in an environment of multiple demands and distractions. • Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work. • Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment. • Must engender a culture of professionalism, superior customer service, and accountability within the team. • Able to work effectively with colleagues of all levels in an organisation. • Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience. • Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation. • Demonstrates high level of personal and professional integrity. • Develop an in-depth knowledge firm's branding guidelines. • Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements. • Excellent accuracy and close attention to detail and adhering to the companies best practice. • Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach. • Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise. • Positive with a can do attitude, willing to problems solve where needed. • Dependable and willing to go the extra mile where needed. • Self-motivated to ensure skills and technology familiarity and kept up to date. • At least 3 years' previous document production experience in a professional service environment. • Prior experience in a legal production environment with workflow management is an advantage. • Excellent working knowledge of document production practices and technologies. • Advanced technical knowledge. What’s in it for you? We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include: • Competitive basic salary (reviewed annually) • Flexible, hybrid working policy • Generous bonus scheme • Up to 25 days holiday (rising to 28 days with service) • Holiday exchange scheme • Private medical insurance • Enhanced parental leave • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

Location: London, GB

Posted Date: 1/10/2025