Support Engineer

Software Support Analyst £27,000 - £32,000 | Permanent | Full-Time My client is looking for an IT Software Support Analyst to join their team ASAP - This is a fantastic opportunity to work with a highly regarded technology provider. THE ROLE: As an IT Software Support Analyst, you will be working closely with end customers to troubleshoot and resolve issues. You'll use a ticketing system to prioritise and address customer problems, assisting non-technical users with diagnostic tests, reconfiguring products, or recommending third-party solutions. When needed, you will escalate unresolved issues to developers. You'll be expected to work independently, but within a supportive and collaborative team environment. KEY SKILLS & EXPERIENCE: Strong IT skills with hands-on experience in data deployment, SQL, web apps, and Microsoft IIS. Basic coding knowledge is beneficial. A background in IT, computer science, or a related field is desirable. A proactive, 'can do' attitude and a desire to contribute to the success of both the team and the company.THE COMPANY: This company is committed to improving service through innovative and meaningful technology solutions. With a newly refurbished office in Berkshire and a strong, supportive team culture (socials, yoga nights), it's a great place for professionals looking to make a real impact. If you are passionate about IT, improving peoples lives, and want to join a dynamic team, please apply today for this exciting opportunity

Location: Berkshire, GB

Posted Date: 1/10/2025