SAP CRM Techno-Functional Consultant - Support & Implementation

About the Role : We are seeking a highly skilled and motivated SAP CRM Techno-Functional Consultant to join our dynamic team. In this role, you will play a crucial part in the successful implementation, customization, and support of SAP CRM solutions across various business domains. You will possess a strong understanding of both business processes and technical intricacies, enabling you to bridge the gap between business needs and IT solutions. Key Responsibilities : Technical & Functional Expertise : - Analyze business requirements and translate them into effective SAP CRM functional and technical solutions. - Configure and customize key SAP CRM modules, including Sales, Service, Marketing, and Interaction Center. - Develop enhancements and custom objects utilizing ABAP, BOL, GENIL, and Web UI frameworks. System Integration & Customization : - Seamlessly integrate SAP CRM with other SAP systems (e., SAP ECC, SAP S/4HANA) and third-party applications. - Design and implement robust middleware solutions using SAP PI/PO or other relevant integration tools. Workflow & Enhancements : - Develop and maintain efficient workflows to streamline business processes. - Implement custom enhancements using BADIs, User Exits, and the Enhancements Framework. Support & Troubleshooting : - Provide timely and effective end-user support, resolving system issues promptly. - Conduct in-depth root cause analysis and implement long-term solutions to prevent recurring problems. Performance Optimization : - Continuously monitor and fine-tune SAP CRM system performance by optimizing configurations and custom developments. Required Skills & Experience : - 4-6 years of hands-on experience in SAP CRM implementations, customizations, and support. - Strong understanding of SAP CRM modules (Sales, Service, Marketing, Interaction Center). - Expertise in ABAP development, including object-oriented programming and Web Dynpro. - Experience with SAP CRM integration with other SAP systems and third-party applications. - Knowledge of middleware technologies like SAP PI/PO. - Experience with workflow development and enhancements. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. Desired Skills : - Experience with SAP S/4HANA Cloud. - Knowledge of Agile methodologies. - Experience with cloud-based solutions (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 1/10/2025