Technical Support Engineer

São Paulo Office - Hybrid: 4 days in the office, 1 day working from home As a Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will: Be part of a close collaborative team. Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built. Verify and document bugs for tracking and escalation. Manage incident communications with stakeholders and coordinate with development teams. Become an expert in Ebury’s products. Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects. Collaborate with trusted vendors to solve service events. Work with other software development engineers on process enhancements and code reviews. Your Background: Experience providing L2/L3 support in a tech-driven business. Excellent communication skills in English. Proficient problem-solving skills and strong technical troubleshooting skills. Software development experience with Python and Django. Familiarity with AWS Cloud and Linux administration. Valuable extra skills: Experience with Agile Methodologies and Continuous Integration. Understanding of common frontend languages such as HTML, CSS, JavaScript, jQuery. Experience using tools to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis. Experience with Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events. Knowledge of money flows in a fintech environment. Salesforce Administration. Any additional skills you think could be useful for us. J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 1/9/2025