Murf AI - Salesforce Head - CRM Solutions

We are seeking a seasoned Salesforce Head to lead our Salesforce initiatives and drive digital transformation. The ideal candidate will have a deep understanding of Salesforce CRM, a proven track record of delivering successful Salesforce projects, and a passion for leveraging technology to achieve business goals. Key Responsibilities : Strategic Leadership : - Develop and execute a comprehensive Salesforce strategy aligned with the organization's overall business objectives. - Identify opportunities to leverage Salesforce to improve operational efficiency, customer experience, and revenue growth. - Foster a culture of innovation and continuous improvement within the Salesforce team. Team Management : - Build, mentor, and lead a high-performing Salesforce team. - Recruit, develop, and retain top Salesforce talent. - Foster a collaborative and positive work environment. Salesforce Implementation and Customization : - Oversee the implementation and customization of Salesforce CRM to meet specific business needs. - Configure Salesforce to optimize sales, marketing, and service processes. - Integrate Salesforce with other systems and applications to create a seamless user experience. Data Management and Analytics : - Ensure data quality and integrity within Salesforce. - Utilize Salesforce's reporting and analytics capabilities to generate valuable insights. - Implement data governance and security best practices. Change Management : - Drive user adoption of Salesforce and manage change effectively. - Provide training and support to end-users. - Develop and implement change management strategies. Vendor Management : - Manage relationships with Salesforce partners and vendors. - Negotiate contracts and ensure optimal utilization of Salesforce resources. Qualifications : - Proven experience as a Salesforce Head or similar role. - Deep understanding of Salesforce CRM, including Sales Cloud, Service Cloud, Marketing Cloud, and other relevant modules. - Strong technical skills, including Salesforce configuration, customization, and integration. - Experience in Salesforce administration, development, and testing. - Knowledge of Salesforce best practices and methodologies. - Excellent project management and organizational skills. - Strong leadership and communication skills. - Ability to work effectively with cross-functional teams (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 1/9/2025