Director of Operations

About the Role:

ITP are partnered with a innovative manufacturing business based in Coventry who are looking to add an experienced Director of Operations to lead the day-to-day operations of a rapidly growing engineering firm. This key role will report directly to the Managing Director and will be responsible for driving performance, growth, and customer satisfaction while managing a diverse team and meeting the company’s financial objectives.

Key Responsibilities:

• Leadership & Culture: Lead the daily operations of the business, fostering a culture of high performance and achievement across all levels of the organisation.
• Team Management: Manage a workforce of 100+ employees, with responsibility for recruitment, training, progression, and disciplinary matters.
• Customer Focus: Ensure exceptional customer satisfaction across all business functions and strive for excellence in service delivery.
• Financial Management: Oversee the company’s budget, ensuring financial targets and objectives are met.
• Process Improvement: Identify and implement process improvements that drive productivity, efficiency, and quality.
• Departmental Oversight: Collaborate with department heads to ensure all targets are met, supporting the overall success of the business.

Knowledge, Skills & Experience:

• Proven experience in Senior Management within an engineering environment, particularly in Laser Cutting, Sheet Metal, or Fabrication.
• Demonstrated success in growing organisations and achieving profitable returns, with a strong customer service focus.
• Strong understanding of P&L management and the ability to make strategic, profit-driven decisions.
• Excellent financial acumen, commercial skills, and a collaborative leadership style.
• Hands-on leadership approach with the ability to inspire and motivate teams.
• Energetic, outgoing, and confident with a natural ability to lead.

Compensation

• Base salary of £80,000 with OTE of £150,000