Customer Service Coordinator

ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.

Today, ENVEA has recognized expertise in its specialist fields, with a presence in over 100 countries.

A true flagship of French industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.

We are seeking an organized and well structured Customer Service & Internal Sales Coordinator to join Hitek, a division of ENVEA Global, based from their Ashington office on a full-time 6 month temporary contract (possibly longer).

Purpose

The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.

Duties

Sales administration

• Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
• Following up on Contracted work (from 3rd Parties)
• Following up on customer purchase orders for repair & calibration work
• Manage Open order backlog to ensure up to date
• Manage customer records in our calibration software
• Liaising with in-house colleagues and a remote Finance team
• Work closely with the Head of Lab on new sales business development initiatives

Customer service

• Reactive to Inbound Customer Service Calls & Ensuring prompt responses
• Tracking Customers Calibrations and reporting any expected delays to Customers
• Ensure Calibration Reminder Letters go out each month and are followed up
• Goods In & Out management using our software tool

General

Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required

Qualifications / Experience

• Sales Administration
• Customer Service
• Sales

Skills/Abilities

• Well organized & structured individual
• Self-motivated & Proactive
• High level Customer Service skills
• Strong administration skills
• Strong Communicator at all levels
• Team Player
• Must be able to work unsupervised

Personal Qualities

• Empathy with the mission, vision, values and ethos of the company.
• Have a flexible can-do attitude.
• Have good time management and an ability to effectively prioritise tasks.
• Have good self-discipline, demonstrating reliability and dependability.
• Show commitment to problem resolutions.
• Pay attention to detail.
• Be a good communicator both orally and in writing.

The role is currently based at our Ashington Office.

Job Type: Temporary

Contract length: 6 months (with possibility to extend)