Senior Telecoms Support Consultant

Job Opportunity: Senior Telecoms Support Consultant
Salary: £26,000 - £30,000 (DOE) + Quartly Bonus
Hours and Hybrid Working: 37.5 per week | No weekends or bank holidays!
Type: Permanent, Full-Time
Must-Have: Telecoms experience, including previous experience in selling telecoms, account management, or customer service in a B2B setting.

Let's Talk!
If you've got the telecoms know-how, a passion for B2B excellence, and the drive to deliver exceptional customer care, this is your time to shine. Join a company that puts people and the planet first while offering a work-life balance like no other.

Why Join Us?
We're not your average company-we're one of Europe's fastest-growing tech-driven utility leaders! By 2024, we've hit a mind-blowing £154 million turnover (a 33% boost from last year). Our goal? To make utilities simple, slash waste, and go green while creating jobs people genuinely love.

Here's Why We're Different:

• We Invest in You: Building careers you're proud of.
• Planet Over Profit: It's not just a motto-it's how we operate.
• Greener Choices: Transparency and sustainability are baked into everything we do.
• Digital-First Experience: Making life smoother for businesses.
• Innovative Broker Platform: The ultimate sales tool for multi-utility services.

What You'll Be Rocking as a Senior Telecoms Support Consultant:

• Providing top-tier customer service through chat, email, and phone.
• Handling complex cases with a personal touch-tailored solutions for every client.
• Collaborating with teams to deliver seamless 'One Operation' customer care.
• Identifying improvement opportunities and coaching colleagues for excellence.
• Streamlining processes to maintain efficiency and minimize risks.
• Solving escalated queries related to connectivity, including technical issues.
• Supporting B2B clients with their connectivity needs and ensuring they receive exceptional service.

What Makes YOU Our Perfect Fit:
Industry Pro: At least one year of telecoms experience in either selling telecoms, account management, or customer service.
B2B Specialist: Comfortable working in a business-to-business environment.
Tech-Savvy: Familiar with broadband and hardware, and able to resolve technical queries.
Customer Champion: Outstanding communication, negotiation, and influencing skills.
Detail-Oriented Dynamo: You don't just meet expectations-you exceed them.
Pressure Player: Thrives in a fast-paced environment.
Team Spirit: Ready to support colleagues and keep the wheels turning.
Problem-Solver: Analytical, adaptable, and always thinking one step ahead.

Perks & Benefits That'll Make You Smile

• Bonuses Galore: Earn extra with quarterly awards and annual bonuses that celebrate your hard work.
• Recognition: Get rewarded for being amazing! Redeem gift cards whenever you're recognised for a job well done.
• Annual Leave: Recharge with 25 days of annual leave plus bank holidays.
• Buy or Sell Holidays: Flexibility to buy or sell up to 5 extra days of annual leave.
• Celebration Day: Take an additional day off to celebrate what matters most to you!
• Life Insurance: Feel secure with comprehensive life insurance covering you up to 3x your salary.
• Enhanced Parental Leave: Enjoy up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.
• Health & Wellbeing: Access healthcare perks, including a cash plan for dental, optical, and physiotherapy treatments (up to £70 cashback!).
• Office Facilities: From a free gym and 20% café discount to ping pong, pool tables, and an arcade machine, we've got you covered!
• Free Breakfast: Enjoy fresh fruit, breakfast treats, and daily tea & coffee, plus a monthly breakfast buffet.
• Social Events: Get involved in our vibrant social calendar, featuring summer & Christmas parties and regular team gatherings.
• Friday Drinks: Unwind with drinks on Fridays - a perfect way to kickstart your weekend.
• Free Parking: Simple and hassle-free parking at work.
• Electric Car Scheme: Go green with our electric car scheme - because sustainability is in our DNA.
• Cycle to Work Scheme: Save money, stay healthy, and reduce emissions with our salary sacrifice scheme.

Apply now, and let's power up your career!

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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