Service Catalogue Manager

Job Title: Service Catalogue Manager

Clearance required: SC

Location: Sailsbury (office full time)

Job Description:

Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance.

Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.

Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.

Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.

Ensure that all service levels adhere as per best practices.

Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.

You can bring your whole self to work. At Client striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

ITIL V4 Foundation certification required, further ITIL certifications are desired

Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.

Proficiency in data analysis

Strong understanding of service management principles and practices.

Ability to work collaboratively with cross-functional teams.

Detail-oriented with organisational skills