IT Apprenticeship

Are you passionate about IT and eager to kickstart a rewarding career in a dynamic educational environment? Holy Family Catholic Multi Academy Trust is looking for an enthusiastic and dedicatedIT Apprenticeto join their ICT team. This is an excellent opportunity to gain hands-on experience while contributing to the smooth operation of IT services across our schools.

Holy Family Catholic Multi Academy Trust comprises 7 schools, including 2 secondary and 5 primary schools, across Wirral and Cheshire. Their mission is to inspire and transform lives through their Catholic faith, trust, respect, innovation, and courage. They are committed to equipping their students with the skills and knowledge they need to succeed, supported by state-of-the-art technology and resources.

As an IT Apprentice, you will work closely with the ICT team to support teaching, learning, and administration through effective IT services. This hands-on role will provide you with training and experience in troubleshooting, network maintenance, and supporting classroom technology.

In this role, you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

Technical Support:IT queries and troubleshooting hardware, software, and connectivity issues.

• Provide first-line support for equipment, including desktop computers, laptops, tablets, printers, and interactive whiteboards.
• Help set up IT equipment for lessons, assemblies, and events.

Network and System Maintenance:

• Monitor and maintain the schools network, including servers, switches, and wireless systems.
• Support the installation and configuration of software and hardware.
• Conduct regular system updates, backups, and security checks.

Classroom Technology:

• Maintain and support classroom technology such as projectors, smartboards, and AV equipment.
• Assist with educational platforms like Microsoft Teams and Google Classroom.

Administrative Support:

• Manage inventory of ICT equipment, including logging and tracking hardware and software licenses.
• Document processes and create user guides for staff and students.

Training and Development:

• Participate in structured training to enhance your skills and knowledge.
• Stay updated on emerging technologies relevant to the education sector.

Full training and support will be provided by your workplace mentor and from the Baltic Team

Salary, Hours&Benefits:

• Salary:£12,480 per annum
• Working Hours:36 hours per week (Mon-Fri, 8am-4pm)
• Holiday Entitlement:22 days plus bank holidays (holidays to be taken outside of term time)
• Paid apprenticeship with career progression opportunities.
• in a dynamic educational setting.
• Supportive team environment dedicated to enhancing the schools IT infrastructure.
• Cycle-to-work scheme after probation period.

Desired Qualities, Skills and Knowledge:

• Genuine passion for IT and a commitment to pursuing a long-term career in the field.
• Strong problem-solving skills with a proactive approach to learning.
• Excellent communication and people skills, with the ability to explain technical issues to non-technical users.
• Enthusiastic, adaptable, and able to work under pressure in a fast-paced environment.
• Required to have a Grade 5/C in English and Grade 4/C in Maths

Your Training with Baltic:

You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Be-Spoke and Expert modules you will complete are:

• SC - 900 Security, Compliance and Identity Fundamentals: Provides learners with the fundamentals of security, compliance, and identity (SCI) across cloud-based and related Microsoft services. Learners should be familiar with Microsoft Azure and Microsoft 365 and looking to understand how Microsoft SCI solutions can span across these solution areas to provide a holistic and end-to-end solution.
• Problem Solving & Innovation: This course covers problem-solving techniques, defining issues, implementing solutions, and creating an innovative culture.
• Customer Service Fundamentals: This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Holy Family Catholic Multi Academy Trust. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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