Quality Officer

This role will be primarily responsible for ensuring our operations and processes align with ISO 9001 quality management standards, managing IT-related issues, and collaborating with contract managers to ensure smooth service delivery and compliance. The ideal candidate will possess a strong understanding of ISO 9001, experience in IT support, and excellent communication skills to effectively engage with internal and external stakeholders.

Key Responsibilities:

ISO 9001 Compliance Management:

• Oversee and manage the implementation, monitoring, and maintenance of ISO 9001 quality management systems across the organisation.
• Conduct regular internal audits to assess compliance and identify areas for improvement.
• Prepare for and coordinate external ISO 9001 audits, ensuring the company is consistently compliant with the latest standards.
• Develop, implement, and review procedures and policies that align with ISO 9001 quality management principles.
• Provide training and guidance to staff on ISO 9001 requirements and best practices.

IT Support and Troubleshooting:

• Liaise with IT service providers for system maintenance, updates, and problem resolution.

Liaison with Contract Managers:

• Work closely with contract managers to ensure that all contracts and services provided meet ISO 9001 quality standards.

Continuous Improvement:

• Drive a culture of continuous improvement by identifying areas where processes can be enhanced in both IT and quality management systems.
• Stay up-to-date with industry standards and best practices related to ISO 9001 and IT management.

Qualifications:

• Experience in ISO 9001 compliance and management, preferably within the building services or facilities management industry.
• Strong IT skills, with knowledge of relevant IT systems and software.
• Familiarity with building services contracts and operational processes is advantageous.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
• Strong organisational skills, attention to detail, and the ability to manage multiple tasks concurrently.

Benefits:

• Competitive salary based on experience
• Ongoing training and professional development opportunities
• Pension scheme
• Increased annual leave entitlement

Hours: Monday – Friday, 8.30 am–5.00 pm (37.5 hours per week,)

Reporting to: Senior Management Team

Pay: £22k – £25.5k dependent upon knowledge, skills, and experience