IT Deskside Support Engineer

PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Belfast.

Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team.

The role:

• Providing 2nd level Deskside support onsite
• Monitor and manage Deskside ticket queues
• Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating.
• Effectively diagnosis & troubleshooting of customer devices (Win10\Office 365)
• Build and re-image customer devices through SCCM.
• Troubleshooting hardware /software/ network connectivity issues.
• Management of local customer assets
• Determine proper escalation path for non-resolved issues.
• Participate in and contribute to a dynamic IT team.
• Provide ah-hoc support for on-going projects at the request of your manager

Skills & Attributes;

• Minimum of 2 years' experience in deskside support in a corporate IT environment.
• Technical certifications in IT desirable.
• Strong Window deskside support experience - supporting Windows 10.
• Strong knowledge of MS Office/Teams/SharePoint/Bitlocker.
• PC / Laptop hardware configuration and troubleshooting.
• AD / TCP/IP Network knowledge.
• The ability to work on your own initiative and be a self-starter.
• Proven planning and organisational skills.
• Exceptional problem solving and troubleshooting skills.
• The willingness and ability to work co-operatively with others as part of a team.
• Good interpersonal and communication skills.
• Customer focused with excellent telephone manner.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.