Desktop Technician Level 2

Desktop Technician Level 2

Role Purpose:

• Minimum of 4 years’ experience in desktop support or a related role.
• Provide 2nd line technical support for desktops, laptops, printers, mobile devices, and related technologies.
• Troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.
• This role requires hands-on technical skills and a willingness to travel with a full UK driving license.
• Manage technical issues through a customer ticketing system, ensuring updates and resolutions are provided in a timely manner.
• Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
• Offer end-user training and guidance on hardware/software usage.
• Assist with infrastructure administration tasks and support IT projects/upgrades.

Technical Skills:

• Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow.
• Proficiency in managing MS Active Directory (users, groups, policies).
• Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets.
• Strong Microsoft Office skills (Outlook, Word, Excel).

Additional Requirements:

• Full UK driving license and ability to travel.
• Must have the UK clean Driving license