IT Talent Solutions
IT Helpdesk
Job Location
Parkstone, United Kingdom
Job Description
1st Line Support Analyst
Are you passionate about IT and providing excellent customer service? Start your career in IT Support with us!
We are looking for a dedicated and enthusiastic First Line Support Analyst to join our dynamic IT support team. If you’re eager to build your career in IT and have a knack for solving problems with excellent communication skills, we’d love to hear from you!
What you’ll do:
* Act as the first point of contact for all IT-related queries via phone, email, or ticketing system.
* Troubleshoot and resolve basic technical issues, escalating more complex problems to second-line support when necessary.
* Log and track all incidents and service requests to ensure prompt resolution.
* Provide friendly and professional support to users, ensuring high levels of customer satisfaction.
* Assist with setting up and maintaining IT equipment such as laptops, printers, and peripherals.
* Document solutions and update the knowledge base to support team learning.
What we’re looking for:
* Strong communication and interpersonal skills with a customer-focused approach.
* Basic knowledge of IT systems, including Windows OS, Microsoft Office, and networking fundamentals.
* A passion for technology and a willingness to learn and grow in the field of IT support.
* Problem-solving skills with an ability to work under pressure and meet deadlines.
* Prior experience in a customer service role is beneficial but not essential
Location: Parkstone, GB
Posted Date: 12/27/2024
Are you passionate about IT and providing excellent customer service? Start your career in IT Support with us!
We are looking for a dedicated and enthusiastic First Line Support Analyst to join our dynamic IT support team. If you’re eager to build your career in IT and have a knack for solving problems with excellent communication skills, we’d love to hear from you!
What you’ll do:
* Act as the first point of contact for all IT-related queries via phone, email, or ticketing system.
* Troubleshoot and resolve basic technical issues, escalating more complex problems to second-line support when necessary.
* Log and track all incidents and service requests to ensure prompt resolution.
* Provide friendly and professional support to users, ensuring high levels of customer satisfaction.
* Assist with setting up and maintaining IT equipment such as laptops, printers, and peripherals.
* Document solutions and update the knowledge base to support team learning.
What we’re looking for:
* Strong communication and interpersonal skills with a customer-focused approach.
* Basic knowledge of IT systems, including Windows OS, Microsoft Office, and networking fundamentals.
* A passion for technology and a willingness to learn and grow in the field of IT support.
* Problem-solving skills with an ability to work under pressure and meet deadlines.
* Prior experience in a customer service role is beneficial but not essential
Location: Parkstone, GB
Posted Date: 12/27/2024
Contact Information
| Contact | Human Resources IT Talent Solutions |
|---|