TRIA
Second Line Support - SC cleared
Job Location
Berkshire, United Kingdom
Job Description
Contract Second Line Support Engineer - SC Clearance required - Berkshire
£180 per day outside IR35
Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries.
Key Responsibilities:
Responsible for 2nd line technical incident resolution and task management.
Adherence to all SLA's
ITSM ticket management and updates
Monitoring of security alerts
Managing user accounts for leavers, movers and joiners
Active Directory updates and changes
Creation/updating of supporting processes and or knowledge base articles
Involvement in service transition activities
Maintaining cover for Technical Desk at all times
Essential skills:
SC clearance
Knowledge of MS Cloud, Azure, O365 fundamentals
Active Directory administration
Use of ITSM toolsets
Strong Customer service skills, both written and verbal
Understanding of ITIL
Strong attention to detail
Available immediately
Please apply with CV
Location: Berkshire, GB
Posted Date: 12/27/2024
£180 per day outside IR35
Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries.
Key Responsibilities:
Responsible for 2nd line technical incident resolution and task management.
Adherence to all SLA's
ITSM ticket management and updates
Monitoring of security alerts
Managing user accounts for leavers, movers and joiners
Active Directory updates and changes
Creation/updating of supporting processes and or knowledge base articles
Involvement in service transition activities
Maintaining cover for Technical Desk at all times
Essential skills:
SC clearance
Knowledge of MS Cloud, Azure, O365 fundamentals
Active Directory administration
Use of ITSM toolsets
Strong Customer service skills, both written and verbal
Understanding of ITIL
Strong attention to detail
Available immediately
Please apply with CV
Location: Berkshire, GB
Posted Date: 12/27/2024
Contact Information
| Contact | Human Resources TRIA |
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