Operations Director

Summary of Position:

Working as part of the senior leadership team and the wider senior management, this role involves leading all aspects of the company’s warehousing and distribution operations, purchasing functions and service & customer services, as well as helping develop the overall strategy for the business. A key focus on driving efficiency and optimization within the business is key, along with a real excellence in leading & engaging people.

The Role

• Lead the operational functions to set out the strategic plan, direction and delivery thereof.
• Work with the CEO to develop operational activities and strategic goals to support growth.
• Work with the senior leadership team to develop goals that support the growth of the company.
• Lead and manage all aspects of the company’s warehousing and distribution activities to control, deliver and distribute products efficiently.
• Manage the procurement and purchasing functions to ensure the supply chain is robust, resilient and efficient.
• Review performance and operational models to drive optimal performance across operations and customer satisfaction.
• Develop and control the budget for the department, while ensuring that the department has all the resources required to meet its objectives within agreed financial constraints.
• Review financial information and adjust operational budgets to promote profitability.
• Design and ensure operational policies align with overall strategy and are used/embedded to support overall performance, and that these are reviewed regularly and changes implemented.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Report on operational performance and drive performance improvement and issue resolution when performance drops below the stated target levels.
• Ensure agreed requirements for customers are met in an efficient and timely manner.
• Oversee the management of facilities across the group and ensure they are fully functional to support the company’s activity and operations.
• Take the lead in ensuring health and safety compliance in the business, and compliance with all relevant law and regulations.
• Evaluate operational risk and lead quality assurance efforts.
• Lead change management for all developments within the Operations department.
• Oversee all operational team members and build an excellent working culture and environment through supportive mentoring, constructive leadership, team involvement, engagement and setting a clear example of expectations.
• Oversee the management of the facilities across the Group, and ensure they are fully functional to support business activities and operations.
• Manage 3rd party contracts and relations with vendors, partners and other stakeholders.

Qualifications and Training

Essential

•Health & Safety qualification.

•Competent with Microsoft Office suite including Word, Excel and PowerPoint.

•A full valid driving licence is essential to meet the travel requirements of the role.

Desirable

•Bachelor’s degree in business administration, Logistics or Supply Chain.

•Previous use of an ERP system (NetSuite).

•Operator’s licence capability or experience

Experience

•Demonstrable experience at a senior level in a similar role and significant experience within

supply chain/logistics roles.

•Strong financial understanding with previous budgetary control experience.

•In-depth knowledge of operating models and activity.

•Solid technical background.

•Experience of developing use and performance of WMS (desirable)

Knowledge

•Strong working knowledge of industry and fleet regulations and legal guidelines.

•In depth understanding and knowledge of business functions and principles such as

Procurement, Supply chain, HR, Finance, Customer Service.

•Detailed knowledge of Health and Safety regulations.