Shift Supervisor

ERGONhas been an all-encompassing brand for artisanal Greek products and cuisine since 2008. Having a portfolio of more than 600 unique products, 24 company-owned and franchise Mediterranean delis, restaurants, markets and hotels in Greece, UK, Cyprus and the Middle East under the same brand, ERGON is the only integrated Greek food brand in the world.

We are now looking for an energetic and engaging Shift Supervisor to join our team of Ergon Deli + Cafe store in the heart of London, Mayfair.

Role overview: In your role as a Shift Supervisor you will be responsible for overseeing operations and managing the stores team, ensuring customer satisfaction and the smooth running of both the kitchen and dining area.

Key responsibilities:

Maintain the food quality, address issues, guide new members, and supporting the team and providing friendly attentive food service to customers.

Manage the flow of customers, ensuring they are seated, served, and processed promptly.

Address and resolve customer complaints or concerns in a timely, professional manner.

Requirements:

• A passion for food, wine, and delivering exceptional guest service
• Strong leadership skills with the ability to inspire and communicate effectively with your team
• A positive, approachable attitude, committed to creating an inclusive and welcoming atmosphere
• Patience and cool-headedness
• Ability to multitask

What we offer:

• Free meal on shifts
• 20% discount at our stores
• Opportunities for growth and the chance to give an international perspective to your career
• A competitive salary and benefits package
• An excellent corporate environment

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