Intec Recruitment
Customer Service Coordinator
Job Location
Englefield, United Kingdom
Job Description
Our Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate.
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
Key Responsibilities
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant field line managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
Location: Englefield, GB
Posted Date: 12/26/2024
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
Key Responsibilities
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant field line managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
Location: Englefield, GB
Posted Date: 12/26/2024
Contact Information
| Contact | Human Resources Intec Recruitment |
|---|