Helpdesk Manager

Position: Helpdesk Manager
Location: Telford, UK
Salary: Up to £45,000 per annum

Are you a tech-savvy leader with a knack for delivering exceptional customer service? We are recruiting for an established MSP looking for an experienced Helpdesk Manager to take the reins of our service desk team and ensure we're exceeding client expectations every step of the way.

What You'll Be Doing

• Leading and managing a team of talented helpdesk technicians, ensuring smooth day-to-day operations.
• Setting and maintaining SLAs to keep clients happy and systems running flawlessly.
• Acting as the escalation point for complex technical issues - you'll be the calm in the storm.
• Analyzing performance metrics to keep the team on track and identify areas for improvement.
• Driving process improvement and implementing best practices to enhance efficiency and service quality.

About You

• You've got solid experience managing an IT helpdesk, preferably in an MSP environment.
• You're a natural leader, skilled at mentoring and motivating teams to perform at their best.
• Exceptional communication skills - you can translate tech jargon into plain English for clients and team members alike.
• A deep understanding of ticketing systems, SLA management, and helpdesk workflows.
• A customer-first mindset, with a commitment to delivering solutions quickly and effectively.

Apply Now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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Location: Telford, GB

Posted Date: 12/26/2024