Restaurant Manager

Clubhouse Restaurant Manager

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Clubhouse Restaurant Manager to join Team Rockliffe!

The Role as aClubhouse Restaurant Manager

The main responsibilities of the Clubhouse Restaurant Manager role will be (but not limited to):

• Responsible for driving profitability, providing leadership, guidance, and direction to the team to provide the highest quality in standards, service and financial return across the Clubhouse Food & Beverage areas.
• Maximise revenue opportunities with energy and creativity to be successful in gaining market share and drive the Clubhouse business in challenging market conditions across food and beverage sales, golf days and Grassholme events.
• Ensure that the quality of product and service is beyond the expectations of the guests and achieve a 5 red star environment with hotel guest satisfaction scores are in line with company standards and maintained
• To control all Clubhouse costs in line with the department budget. Specifically ensuring that Clubhouse payroll controls are in place and in line with current budgets and forecasts.
• Ensure the team are familiar with the products and services available across the department and Resort and encourage them to proactively upsell to guests.
• Understand and control the Restaurant reservation systems (ResDiary), ensuring maximum capacity at all times.
• Appraise as agreed the performance and development of the Clubhouse team members ensuring regular targets and objectives are set and reviewed.
• Become an integral part of the hotel management operating team by attending weekly meetings and participating in duty management where necessary.
• Provide focus, direction and co-ordination to the team to ensure that the guest journey is seamless, and delivers the 5-star experience
• Ensure all golf days, visitors and the membership experience is commensurate and meets the expectations of a top international golf venue

What We Offer You as aClubhouse Restaurant Manager

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

• Competitive salary
• Employee assistance programme
• Exclusive team member accommodation rates and reduced friends and family rates
• Spa usage times available to all team members
• Gym usage times available to all team members
• 50% saving on Spa Treatments
• 50% saving on Spa Days
• 50% saving on Dining
• 20% saving on purchases within the Spa Boutique
• 20% saving on purchases within the Golf Pro Shop
• 20% saving on Golf Lessons
• 20% saving on gift vouchers
• Long Service Award including additional annual leave days and bonus payment.
• Pension Scheme for eligible team members
• Life Assurance for eligible team members
• Day in the Life of a Guest experience
• Special rate applicable when visiting other Pride of Britain hotels (subject to availability)

We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

If you have a passion to work in hospitality and want to advance your skills in a leading 5* Star Hotel, we want to hear from you!

Rockliffe Hall has been awarded the AA Covid Confident shield and the 'We're Good to Go' kitemark by VisitBritain. We have also developed a Healthy Hospitality Charter which is our commitment to keeping our team members and guests safe on resort.

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