Hays Technology
Field Engineer
Job Location
Hillhall, United Kingdom
Job Description
Our client is looking for a PC Field Service Technician, where you'll play a crucial role in maintaining and supporting their customers' IT infrastructure. They are committed to delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities:
Respond to service tickets in your regional queue and update ticket progress after each visit.
Return all parts in a timely manner via the returns process with appropriate paperwork.
Raise warranty tickets and manage with vendors as required, maximizing warranty credits.
Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
Build and maintain professional relationships with customers onsite.
Regularly attend daily calls and team meetings.
Essential Qualifications:
SC Level Clearance.
English and Maths to GCSE standard.
Full clean driving license.
2+ years of experience in a PC field service environment or PC field workshop environment.
HP and Dell Accreditations for grade.
Familiarity with current Microsoft desktop operating systems.
Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
Installation skills: Customer builds/Apps.
Flexibility and willingness to travel.
Willingness to participate in the standby rota (24x7x365).
Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Hillhall, GB
Posted Date: 12/26/2024
Key Responsibilities:
Respond to service tickets in your regional queue and update ticket progress after each visit.
Return all parts in a timely manner via the returns process with appropriate paperwork.
Raise warranty tickets and manage with vendors as required, maximizing warranty credits.
Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials).
Build and maintain professional relationships with customers onsite.
Regularly attend daily calls and team meetings.
Essential Qualifications:
SC Level Clearance.
English and Maths to GCSE standard.
Full clean driving license.
2+ years of experience in a PC field service environment or PC field workshop environment.
HP and Dell Accreditations for grade.
Familiarity with current Microsoft desktop operating systems.
Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
Installation skills: Customer builds/Apps.
Flexibility and willingness to travel.
Willingness to participate in the standby rota (24x7x365).
Although the role is initially for a 5-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on (phone number removed).
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Hillhall, GB
Posted Date: 12/26/2024
Contact Information
| Contact | Human Resources Hays Technology |
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