Business Support Manager

Please be advised that applications will be reviewed the first week of January 2025.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

This role will manage the day to day running of the CEO's office. Reporting to the Head of CEO's Office, this role will provide proactive organisational and administrative support, develop and manage reporting systems and processes, coordinate effective flow of communications and execute projects as agreed.

A day in this role looks like….

As a Business Support Manager at Hestia, you will play a crucial role in our Central Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Develop, implement and continuously improve management reporting systems and structures.


• Work with identified people to receive regular and timely reporting as required within agreed deadlines.


• Analyse information and draft reports to produce timely management information, bring attention and develop monitoring schedules to identify early warning signs that goals are off track.


• Develop, implement and manage processes to identify key external and internal communications which require the oversight and input of the Head of Chief Executive's Office.


• Provide briefing documents to the Head of the CEO's Office, drafting as required, ahead of critical meetings for the Executive Directorship and in response to current events, both internal and external, including debates and developments related to Hestia's work.


• Support the Chief Executive and Head of Chief Executive's Office in the co-ordination and processing of information including maintenance of all records on Governance.


• Liaise and disseminate communications on behalf of the Head of the Chief Executive's Office and Chief Executive, communicating successes internally to support innovation and culture change.


• Research and provide information on a variety of matters as requested by the Head of Chief Executive's Office.


• Represent Hestia and support the Executive Directorship with external and internal engagements.


• Work alongside the Head of the CEO's Office to manage the internal running of the Chief Executive's office, ensuring the effective flow of communications in and out.


• To line manage the Executive Office Coordinator and other roles as appropriate.


• To have a broad and detailed understanding of the organisation's structure in order to respond to queries or complaints, dealing with issues and drafting responses on behalf of the Head of the Chief Executive's Office.


• Liaise with departments as required to execute agreed tasks.


• Support with the preparation of meeting papers and attend regular meetings to take minutes, develop and maintain action logs, ensure completion according to agreed work plans and schedules.


• Track and maintain financial documentation to support the management of the budget of the CEO Office.


• Deliver all tasks within their own delivery plan to achieve agreed performance.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Line management experience.


• Minimums 5 years experience in office management in a complex organization.


• Excellent interpersonal skills with confidence and ability to interact and influence with tact at all levels of organisation


• A high level of written communication


• proactive problem solver


• able to multi-task and deliver to consistently high standards in a fast-paced environment

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important or Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.