Customer Service Sales Executive

Role Summary:

An exciting opportunity has arisen to join an award-winning speciality food and drink wholesaler as the newest member of our customer service team. Championing customer sectors, you will be working closely with our customer base, supply chain and regional account managers to help grow sales.

This main purpose of the role is to assist Cotswold Fayre with growing customers’ accounts through taking orders, up-selling additional and new products, communicating promotions & supplier initiatives whilst always providing excellent customer care.

Key responsibilities (but not limited to):

· Input and manage weekly sales orders from the existing customer base via telephone, email, and web to a deadline. Ensuring all fields are accurately completed on the system and updated as required.

· Maintain a good understanding of catalogue products and promotions, to identify opportunities to upsell to existing customers.

· Support sales initiatives by communicating these with customers regularly. These will include new products, promotions, and sampling opportunities amongst others.

· Respond to customer requests to product queries completely to customer satisfaction.

· Answer in-bound telephone calls from customers

· Provide internal support for Cotswold Fayre’s Regional Account Managers (RAMs)

· Set up new accounts to company guidelines, advise customers of initial delivery information and inform sales team of all new contacts.

· Make sure all customer records (including CRM data) are updated immediately and kept up to date on our in-house software.

• Ensure all reporting requirements are adhered to in a prompt, accurate manner for both day-to-day work & in response to ad-hoc requests.
• To be able to sell to customers the business and environmental benefits of increased consolidation through Cotswold Fayre
• To present the friendly and professional face of Cotswold Fayre to customers

About You:

The successful candidate will have a passion for food and drink, ideally be familiar with the speciality food and drink sector, however candidates from other sectors will absolutely be considered. You are determined to achieve success and will understand the benefit of relationship building, customer service and sales development.

Career History & Experience:

· Experience in sales and/or customer service is more important than academic qualifications for this role.

· At least 3 years’ experience preferably in sales and/or customer service role.

· Ability to manage a large volume of accounts in an organised and structured manner.

· IT competency with experience of Microsoft Teams, Excel, PowerPoint, and Outlook is essential as is a good standard of numeracy and literacy.

Desirable Personal Qualities and Attributes:

· Highly motivated, self-starter and organised

· Rapport building will be second nature, and relationships will be personally important within your working life.

· Excellent oral and written communication skills with a great telephone manner

· Flexible and able to work as part of a team as priorities change.

· Resilient, tenacious, and determined to succeed.

About Cotswold Fayre

Cotswold Fayre is an award-winning business, having won 10 awards over the past few years: including being named in 2023 as the Elite Business No. 1 SME in the UK, The Lloyds Bank Purpose Before Profit Business of the Year and most recently a coveted Grocer Gold Award.

We are a speciality & fine food wholesale distributor, leading the way by offering a consolidation service to supply retailers with premium food and drink products, both ambient and chilled, sourced from the best producers in the UK and across the globe.

We aim to inspire, delight, and make a difference to people’s lives and to the planet through our shared passion for food.

We are proud to be a certified B-Corporation! This accreditation is increasingly recognised as a label which highlights companies with exceptional environmental and social standards. Using a business as a force for good to benefit both people and planet. We are pleased to be a member of the Living Wage Foundation and since August 2019 all our business activities have been Carbon Neutral.

We are constantly seeking ways in which to minimise the impact of our supply chain on the planet and seek to encourage delivery consolidation as part of the process. We differ from other wholesalers by working in close partnership with our suppliers, many of whom we count as friends, not just suppliers! This means that customers are ‘close’ to the people making the food and drink they are selling.

We have an experienced, diverse team that collectively, provide extensive market knowledge and offer retailers an appropriate delivery solution that benefits both their business, local community, and the planet.

Interested? We offer an attractive package including:

• Competitive salary
• Generous benefits package.

We are looking for a person who, like us, believes business should be a force for good and welcome applications from people from all backgrounds and with all levels of ability. Diversity and inclusion are at the heart of what we stand for. We want our people to grow and develop their confidence and responsibilities treating our customers with kindness and care; all within an atmosphere of fun and rewarding hard work.