Product Specialist

Product Specialist

East Kilbride

Salary: £40,000 - £42,000 per annum + benefits

A well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions is seeking an Product Specialist to join their Glasgow-based team. Renowned for their market-leading software solutions and strong client base in the UK and internationally, this company fosters a supportive and collaborative work environment, valuing employee well-being and development.

This is an exciting opportunity to join a team where your contributions will directly impact both client satisfaction and the continued success of the organisation.

Key Responsibilities:

• Define user requirements and identify areas for improvement within the TPS application.
• Contribute to the manual testing of new features and fixes to ensure quality and functionality.
• Provide first-class client support by addressing and resolving support tickets in a timely and effective manner.
• Adapt to shifting business priorities, engaging across diverse focus areas as required.
• Engage flexibly in a variety of tasks, recognising that no two days will be the same.

Key Skills and Experience:

• Familiarity with IPS Cloud or IPS SQL platform.
• Cashiering experience is desirable, particularly if it provides transaction-specific knowledge within the IPS application.
• Strong interest in technology with the ability to thrive in a fast-paced, dynamic environment.
• Excellent attention to detail, with prior data analysis experience considered an advantage.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Exceptional communication skills, both written and verbal, with the ability to clearly and concisely explain complex ideas.

What’s on Offer?

• Competitive salary circa £40,000 - £42,000
• Annual performance-based bonus
• Single private healthcare (after 3 months probationary period)
• 6% employer pension contribution (after 3 months probationary period)
• Hybrid working model: Initially 5 days in the office during probation, transitioning to 3 days in-office and 2 days remote.
• Lovely, modern offices and a supportive work culture.

Why Join Them?

Join a team where employee retention is a testament to the company’s commitment to fostering a positive and rewarding work environment. This is your chance to be part of a forward-thinking company that prioritises personal growth and professional development.

Ready to Apply?

Submit your application today, and Sophie at Nine Twenty will be in touch to discuss this exciting opportunity further