Duty Manager / Guest Relations Executive for Luxury Wellness Retreat

DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Location: Dorset, UK
• Salary: £35,000 gross p.a. + employee benefits
• Contract: Full-Time, Permanent
• Start Date: Interviewing now for immediate start

Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by performing Duty Manager shifts as needed. In this pivotal role, you will support the Head of Guest Relations and Head of F&B in creating a market-leading operation. By championing the company culture and fostering strong relationships within the team, you will drive exceptional service delivery across all operations and initiatives. As an ambassador for this luxury retreat, you will enhance its operational and PR efforts, empowering engaging guest interactions that deliver a memorable visual, physical, and sensual experience.

Key Responsibilities:

Finance & Governance

• Adhere to financial procedures for procurement, stock, and resource management.
• Collaborate with Department Heads to optimise revenue.
• Prepare monthly performance reports with recommendations.
• Identify suppliers to enhance efficiency and reduce costs.

Duty Manager

• Ensure site safety and service quality, addressing guest issues promptly.
• Lead emergency procedures and overnight shifts as scheduled.
• Ensure GDPR compliance and manage waste and chemical storage.
• Conduct incident investigations and update risk assessments as needed.

F&B

• Implement Health & Safety policies for team and guest safety.
• Support F&B service standards and drive sales.
• Lead vineyard activities and wine tastings.

Guest Relations

• Maintain guest relations facilities and CRM system for optimal service.
• Act as the main point of contact for guest issues and feedback.
• Conduct site tours and manage guest resources (buggies, bikes, etc.).
• Ensure areas are presentable and all data complies with GDPR.

Requirements:

• Take responsibility for Health & Safety policies.
• Uphold quality control and foster a warm, welcoming environment.
• Be available for weekend, evening, and night shifts.
• Work independently and as part of a team with respect and enthusiasm.

At Chace People, we're seeking dedicated professionals who thrive on delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and excel at building strong relationships, we want to hear from you. Bring your passion and expertise to this prestigious retreat, where you'll play a crucial role in creating unforgettable moments.

We're excited to receive your application and discover how you can help our client achieve excellence!