Policy and Public Affairs Officer

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Closing date:07 January 2025

Interview dates: w/c 27 January 2025

At The Parliamentary and Health Service Ombudsman, we independently investigate complaints about UK government departments, other public organisations and the NHS in England. We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services

Our culture is built on trust, collaboration, and mutual respect. Youll join a team where your voice matters, your contributions are valued, and your growth is supported.

We know the importance of work-life balance, so we offer flexible working to help you thrive both at work and home. Whether its hybrid working or flexible hours, were open to what works for you.

If youre looking for a role where you can make a real difference while working in a supportive and forward-thinking organisation, wed love to hear from you.

The role:

The Policy & Public Affairs Officer will work as part of a team to identify themes and issues from our casework and turn them into impactful projects, capable of influencing key stakeholders, including Parliament, to deliver improvements in public services.

They will engage with internal and external stakeholders to deliver a range of projects and activities. Provide policy, public affairs and research support to the team and wider Directorate. This will include briefing the Ombudsman and Chief Executive on their engagement with senior stakeholders.

The successful applicant will have:

experience in engaging with a range of internal and external stakeholders to deliver organisational outcomes

experience supporting the delivery of policy, public affairs, or research projects

experience analysing complex written material and identifying and summarising key issues

excellent communication skills including verbal and written and able to tailor their approach to different audiences and influence effectively.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background

disabled

LGBTQ.

Benefits:

Civil Service Pension scheme (minimum 26.6 percent employer contribution)

32.5 days annual leave

hybrid working: 40 percent office based

flexible working

access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors

comprehensive learning and development programme

employee discount scheme across hundreds of retailers

bicycle loan scheme

season ticket loan

gym membership subsidy

paid for professional memberships

eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased

monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels

providing wellbeing support and opportunities for personal and professional development for all colleagues

creating spaces for connection and engagement through our employee network groups and social clubs

engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you would like to learn more about the role, please contact Shueb Ansar, Policy and Public Affairs Manager.

Please note that we dont offer feedback at application stage.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.

We do not accept CVs. To apply for the role, please complete the application form by clicking on the apply now button.

No agencies. Applications from individuals only.

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