Customer Experience Advisor

We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £22,400 along with an additional £500 flexible benefit.

For our customers, youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, youll never know what the next challenge will be.

Whats not in doubt is that youll have plenty of support. Life in a branch can be busy, varied and challenging, so were a close-knit team.

Youll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. Youll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. Youre the eyes and ears of our business after all.

The difference youll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What youll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

• The role is based in our Retford branch.
• This role is a 12 month fixed term contract
• This is a full-time role, working 35 hours across Monday to Saturday across the hours of 8:00am 6:00pm

Inclusion

At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How well reward you.

As well asasalary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration

• Starting salary of £22,400 plusa £500annual cash allowance to spend on our great range of benefits.
• 25 days holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you dont contribute yourself. Well pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santanders success by saving or investing inour shareplans.
• 24/7 access to an online employee discount platformincluding retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

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