Customer Insight Manager

Role: Customer Insight Manager (CX)

Salary: Up to £70,000

Location: London – 2 days a week onsite

About the Company:

Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.

The Role

As the Customer Insight Manager, your responsibilities will include:

• Providing in-depth insights into the full customer journey
• Translating survey and complaint data into actionable insights, beyond just reporting numbers
• Leading or commissioning research to provide valuable insights that help optimize customer journeys, boosting advocacy, loyalty, and overall experience
• Analyzing Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
• Contributing to strategic planning with data-driven insights
• Defining and measuring customer perceptions consistently across all products and journeys

Your Skills and Experience

• Proven experience mentoring and coaching teams
• Expertise in leading Customer Experience (CX) initiatives
• Strong insight generation and storytelling skills, with a focus on actionable insights
• Strategic mindset

Apply via the link below!