Property Services Administrator - Nights

Property Service Administrator - Nights

Location: St Ives, Cambridgeshire, - Office Based

Salary: £25,400 (inclusive of £2,000 shift allowance)

Working hours: 7pm to 7am (3 on 3 off)

About the company

The company enables clients to maximise their buildings performance by providing support around the clock. With their team of experienced problem solvers and their unrivalled platform, you gain full control of your facilities performance. Confidence and reliability isnt a question - its guaranteed.

They give clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, they own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets.

About the role

Our client is looking for a highly organised and thorough Property Services Administrator to join their dedicated nights team. Youll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether its liaising with tenants, landlords, facilities managers, or engineers, youll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service.

Youll work a fixed shift pattern of three nights on, three nights off as they provide 24/7 support to clients to keep services running seamlessly.

What youll be doing

• Logging, scheduling and co-ordinating maintenance, inspections, and repair works
• Acting as the primary point of contact for enquires, issues and service requests
• Manage and track service requests, prioritising urgent issues and always keeping clients updated with progress
• Resolve queries quickly and effectively, always going the extra mile
• Liaise with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
• Monitor the status of ongoing projects and resolve operational issues as needed
• Support team members with additional tasks and projects as required
• Achieving key service metrics and resolving issues within client SLAs
• Building strong, trusted relationships with clients
• Problem-solving, staying calm under pressure to provide impactful solutions

About you

Theyre all about finding people who thrive in fast-paced, dynamic environments and who truly care about delivering unforgettable customer experiences.

• You know how to do this you have experience providing high quality customer service
• Youre a great communicator you can build great relationships with clients both over the phone and via email
• You can work in a fast-paced environment you can work under pressure with a calm and reassuring approach
• Youre a proactive problem solver you pay attention to detail and take a solutions focussed approach to problem solving
• Youre creative you can think outside the box and show technical resourcefulness to solve customer challenges
• Youre tech-savvy youre proficient with modern technology and are comfortable navigating systems to complete tasks
• Youre flexible this role involves night-time working with 3 nights on / 3 nights off shift pattern from 7pm to 7am

Why join?

People are at the heart of everything they do. By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division. It is their priority to ensure employees feel valued and inspired and they commit to supporting you every step of the way.

Clients expect the best from the company, and expect the same from colleagues. This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.

Company Benefits:

• Annual leave: 25 days of annual leave, plus bank holidays.
• Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
• Flexibility: Charity days and religious holiday swaps.
• Learning: Online learning resources and professional development support.
• Extras: Cycle-to-work scheme and retail discounts.

ADZN1_UKTJ