Relief Travel Specialist

Relief Travel Specialist KEY OUTPUTS: Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational they will be required to step in and handle the consultants desk in full, managing requotes and any ongoing proposals. Assisting with brochure quotes Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless. Involved in implementation of systems and procedures assist with testing of systems. Stepping in to chase provisional bookings for all the relevant team. During the quiet periods, following up on any dead leads. Assist in loading of bookings for consultants during peak booking period. Creative planning and designing of itineraries Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Retail Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests An independent, curious and "can do it" nature Upholding the values of Company Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED: A passion for delivering service excellence. An in-depth knowledge of Tourplan and all Microsoft systems advantageous. A good knowledge of South Africa, Southern and East Africa preferable. A willingness and aptitude to always assist and learn. SKILLS REQUIRED : Good understanding of terms and conditions, product knowledge, third party and Company Product destinations Understanding of travel industry channels Understanding and knowledge of the different markets in which Company operates in. Relevant understanding of Business to create and formulate a strategy and make commercial decisions. Sales process and methodologies Problem-solving skills Teamwork Excellent computer skills including: Tourplan advantageous MS Office applications such as Word, Excel, PowerPoint and Outlook WETU PERSONAL CHARACTERISTICS: Good interpersonal skills Sense of urgency Passionate about guest delight Diligence and self-motivation to meet deadlines and keep on top of your job. Willingness/ability to share information and teach and inspire others. Be driven by motivation and not targets. Must be administration driven. PREVIOUS WORK EXPERIENCE REQUIRED: Minimum of 3 5 years previous inbound tour consulting experience required.

Location: Johannesburg, ZA

Posted Date: 12/26/2024