CRM & Company Administrator

CRM & Company Administrator | Birmingham – Water Orton | Office-Based with Occasional Work-from-Home Benefit | 45 hours per week (8am till 5pm) | £25,000 - £30,000 per year

Our client is a dynamic company dedicated to exceptional customer service and operational efficiency. They are seeking a motivated individual to join their team, grow with the business, and take on managerial responsibilities in the future.

Please note that our client requires both a CV and a cover letter for your application. The position is available immediately for the right candidate.

Are You the Right Person for the Job?

• High customer service skills and a desire to help
• Excellent attention to detail and the ability to solve problems
• Familiarity with CRM systems and a willingness to learn new tools
• Experience with credit control processes
• A drive for paperless operations and organizational efficiency
• Proficiency in Microsoft Word, Excel, and Teams
• A team player attitude who can also work independently

What Will Your Role Look Like?

• Managing incoming calls and customer queries, directing them as necessary
• Using the CRM system to raise tickets, manage accounts, and schedule future deliveries
• Maintaining clean and organized records, both digitally and physically
• Ensuring adherence to job KPIs
• Assisting in general office administration and contributing to a collaborative team environment

What Can You Expect in Return?

• Competitive salary
• Company Pensions and a company perk scheme is available
• Free parking with security camera cover
• Full training on the CRM system, both in-house and external
• Opportunities for professional growth and development within the company
• Flexibility for occasional work-from-home days after training

Interview Process

The interview process consists of two stages before an offer is made, if successful. The first stage is a 15-20 minute telephone interview, followed by a 30-minute in-person interview as the second stage. Feedback will only be provided for candidates who attend the in-person interview.

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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