Clinical Software Trainer

Here at EMIS, we are excited to share that we are currently recruiting for a Clinical Software Trainer to join us on a permanent basis.

This position is a field-based role and requires travel across Wales to deliver on site training. You will therefore be based in Wales or in commutable distance and hold a full clean driving license.

We’re looking for individuals who have an aptitude for delivering training whether that be from a previous training position or a passion for coaching and mentoring. You will be joining a collaborative team of Clinical Software Trainers that are responsible for delivering training sessions to GP Practices that are migrating to our EMIS Web system. In this position you will receive a supportive onboarding journey that will enable you to deliver high quality training on site and remotely.

Please note that a company electric car is included in this role and there is a requirement for overnight stays on a weekly basis.

If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!

What you’ll do

We give you all the training you need, so this role is ideal for an individual who either has previous training experience or an aptitude for coaching or mentoring.

As a Clinical Software Trainer, you will be the point of contact for our GP Practice customers during the migration cycle to our EMIS Web software. Throughout the migration cycle you will be responsible for delivering training sessions in varied settings and styles to a variety of audiences, this could be one-to-one, small group sessions, seminar style events and train the trainer on site or remotely.

There is a requirement to travel to site in this Clinical Software Trainer job including multiple overnight stays in a week.

Other key responsibilities and accountabilities will include;

• Delivery of Transformation services to established customers, identify and implement high complexity solutions.
• Collection and analysis of customer and/or user requirements and process’s, matching these needs to EMIS Health products and services, ensuring the optimal and effective solutions to find better ways of working are implemented.
• Advise and provide support to our customers, as a system specialist, with regards to all aspects of the configuration of the EMIS Group products.
• Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement.

Who You’ll Be

At EMIS we will provide you with the training on our systems and delivery sessions, we’re looking for you to have a genuine passion for excellent customer delivery. We don’t need you to have previous experience in clinical software training, we can teach you this, however we’re looking for individuals who have experience in coaching, mentoring or training.

Collaboration is key, not only will you work closely with our customers to understand their training needs during the migration process but also with internal departments and the wider team to troubleshoot any queries. With the ability to learn quickly, you will have good IT literacy and confidence in speaking to a variety of audiences.

Professional skills we are looking for you to demonstrate include;

• Excellent verbal and written communication skills with the ability to listen carefully, empathise and provide clear and consistent education.
• Previous experience of providing excellent customer service or customer delivery.
• Ability to contribute to the creation of dynamic training materials that support knowledge transfer.
• Flexibility to travel throughout Wales and potentially the UK to deliver training and service on-site with customers.

If this sounds like just what you are looking for, then apply now, we want to hear from you!

Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

Equality, Diversity, and Inclusion

At EMIS, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of EMIS, anchoring the employee cycle from recruitment through to ongoing personal development and genuine continuous two-way employee engagement, supported by our company values which determine everything we do.

EMIS is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.