Regional Manager

Regional Manager (North East England)

– Residential Healthcare Sector

Location: Darlington, Sunderland, Newcastle and Northumberland

Job Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Regional Manager to oversee and manage residential healthcare operations in a designated region.

As a Regional Manager, you will be responsible for ensuring the smooth and efficient delivery of high-quality care across multiple residential healthcare facilities, such as nursing homes, assisted living centre's, and long-term care facilities. You will lead a team of service managers and staff, collaborate with senior leadership, and drive operational excellence while ensuring compliance with healthcare regulations and maintaining the highest standards of patient care.

This is a leadership role that requires a deep understanding of the residential healthcare sector, strong management skills, and the ability to work collaboratively across teams and departments.

Key Responsibilities:

1. Leadership & Team Management:

• Provide leadership and guidance to facility managers and staff across multiple residential healthcare facilities within the assigned region.
• Set clear performance expectations and goals for facilities, ensuring alignment with the organization’s overall mission and objectives.
• Mentor, coach, and support facility managers to enhance their leadership and operational capabilities.
• Conduct regular performance evaluations, identify training needs, and facilitate professional development initiatives for facility teams.

2. Operational Management:

• Oversee day-to-day operations across all facilities, ensuring high-quality care and services are consistently provided to residents.
• Monitor facility performance, including financials, operational efficiency, patient care quality, and regulatory compliance.
• Ensure that all facilities are adhering to company policies, healthcare regulations, and industry best practices.
• Lead regional initiatives to improve operational efficiency, cost-effectiveness, and resident satisfaction.

3. Financial Management:

• Develop and manage budgets for each facility within the region, ensuring financial targets are met and that facilities operate within allocated budgets.
• Review financial reports and key performance indicators (KPIs) regularly to identify areas for improvement and take corrective actions.
• Work closely with the finance department to ensure accurate billing, revenue generation, and the efficient use of resources.

4. Regulatory Compliance & Quality Assurance:

• Ensure all facilities comply with relevant local, state, and federal regulations, including health and safety standards, licensure, and accreditation requirements.
• Lead regional audits and inspections to ensure facilities are in compliance with healthcare laws and regulations.
• Implement quality assurance processes and monitor resident satisfaction levels, addressing any concerns or complaints promptly.
• Stay updated on industry trends, regulatory changes, and best practices in residential healthcare.

5. Strategic Planning & Growth:

• Contribute to the development and execution of regional strategic plans to enhance the quality of care and expand the business.
• Identify opportunities for expansion or new facility openings within the region, working closely with senior leadership and business development teams.
• Collaborate with marketing teams to promote the company’s services and expand its presence within the residential healthcare market.

6. Stakeholder & Community Engagement:

• Build and maintain relationships with key stakeholders, including healthcare providers, local authorities, and community organizations.
• Represent the organization in regional healthcare forums, conferences, and networking events.
• Foster positive relationships with residents, families, and caregivers to ensure excellent service delivery and high satisfaction levels.

7. Health & Safety Oversight:

• Ensure that health and safety protocols are implemented and adhered to across all facilities, protecting both residents and staff.
• Lead initiatives to improve infection control, emergency preparedness, and general safety within the facilities.
• Monitor staff training and compliance related to health and safety standards.

8. Reporting & Documentation:

• Provide regular reports to senior management on the performance of facilities, financial outcomes, and other key metrics.
• Maintain comprehensive documentation on operational processes, regulatory compliance, staff performance, and resident care standards.
• Develop action plans based on audit findings, performance reviews, and resident feedback.

Qualifications & Skills:

• Educational Qualifications:
• A Bachelor’s degree in Healthcare Administration, Nursing, Business Management, or a related field. A Master’s degree or relevant healthcare management certifications (e.g., NHA, HCAM) is highly desirable.
• Experience:
• Minimum 5-7 years of experience in healthcare management, with at least 3 years in a senior leadership or regional management role within the residential healthcare or long-term care sector.
• Proven experience managing multiple facilities or sites and overseeing diverse teams.
• Strong understanding of healthcare regulations, compliance standards, and quality management systems within the residential care environment.

Why Join Us?

• Impactful Work: Lead a team that provides vital healthcare services to residents and enhances their quality of life.
• Career Advancement: Opportunities for growth and development within a well-established organization.
• Collaborative Environment: Work alongside a supportive team of healthcare professionals committed to delivering excellence in patient care.
• Competitive Compensation: Attractive salary and benefits package, including performance-based incentives, health insurance, and retirement plans.

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Residential Management: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)