IT Apprenticeship

Espria Limited is a leading independent managed service provider with over 25 years of experience in supporting business growth and digital transformation. They specialise in providing technical, commercial, and sustainable solutions in Cloud, IT, Communications, and Document Solutions. Their consultative approach ensures they deliver effective, tailored services that empower businesses today and guide them through their digital journey.

Role Overview:

They are seeking a passionate and motivatedIT Apprenticeto join their dynamic service desk team. This apprenticeship will offer hands-on experience across various aspects of IT support and infrastructure management, giving you the opportunity to grow your skills in a professional and collaborative environment.

Baltic Apprenticeships have teamed up with Espria to offer a free, exclusive IT Bootcamp! Please apply for more details.

In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Assist withsecurity processes, including password resets, implementing group policies, multi-factor authentication, and email security.
• Reference and utilisetechnical documentation(e.g., network diagrams, technical specifications) to support client needs.
• Work withService Level Agreements (SLAs)using the ticketing system (Autotask) to manage requests and escalations.
• Provide support viaemail, phone, Teams, and ticketing systems.
• Troubleshoot using a wide range oftools, such as Logic Monitor, Microsoft Azure, Command Prompt,Google and ChatGPT.
• Gain experience withhardware management, including RAM updates, printer configuration, and firewall & switch configuration.
• Assist withsoftware updates, including patches, service packs, and driver updates for both server OS and desktop management.
• Work regularly withnetwork devices, including switches, routers, firewalls, and patch management.
• Engage withcloud technologieslike Microsoft 365, Azure, Google, and, PowerShell, command line) to automate tasks and system updates.

Full training and support will be provided by your workplace mentor and from the Baltic Team

Salary, Hours&Benefits:

• Salary:£14,000 - £16,000
• Holiday Entitlement:23 days + Bank Holidays + Birthday off
• Working Hours:40 hours per week, with two alternating shift patterns (Monday to Friday) (Shift 1: 8:00 AM - 4:30 PM) (Shift 2: 9:00 AM - 5:30 PM)
• Offered a full time role depending on successful completion of the apprenticeship

Desired Qualities, Skills and Knowledge:

• A passion for technology and computing, with experience as a tech hobbyist.
• Confidence in communication with clients and team members.
• Strong people skills and a desire to help others solve technical issues.
• GCSE Maths (4/C) English (5/C) is essential

Your Training with Baltic:

You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Be-Spoke and Expert modules you will complete are:

• Confident Communication: Enhance communication through self-awareness, body language, voice control, and digital skills.
• Troubleshoot Microsoft Teams: Identify common Teams problems & explain how to approach the resolution process with Microsoft Teams.
• MS-900 Microsoft 365 Fundamentals:Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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