3rd Line IT Technician

3rd Line IT Technician / Third Line Support

Location: Flintshire, UK

Permanent

Salary: £30,000–£40,000 pa

Our client, a growing IT services provider based in Flintshire, is seeking a skilled and enthusiastic 3rd Line IT Technician / Third Line Support to join their team. This is a fantastic opportunity for an IT professional with a passion for problem-solving and project work to make a real impact while developing their skills and career in the ever-changing tech industry.

ROLE

The successful3rd Line IT Technician candidate will provide high-level IT support to a range of business clients, working on diverse systems and projects.

• Delivering 3rd / third line IT support for business clients across various systems.
• Supporting Microsoft Exchange environments, both onsite and 365.
• Managing and troubleshooting Microsoft Server installations.
• Providing expertise in Microsoft 365 products and backup solutions.
• Handling advanced desktop support and resolving helpdesk queries.
• Diagnosing and troubleshooting a wide range of technical issues.
• Contributing to IT projects, including planning and implementation.

YOU

• Previous experience in a similar IT support role, preferably supporting multiple businesses.
• Strong troubleshooting and fault-finding skills across diverse IT environments.
• Proficiency in Microsoft Exchange, Microsoft 365, and backup solutions.
• Advanced skills in desktop support, helpdesk queries, and onsite assistance.
• Confidence in project management and handling complex IT challenges.

Benefits:

This is a permanent, full-time role offering:

• A competitive salary of £30,000–£40,000 per year (depending on experience).
• Company benefits, including team events, on-site parking, a pension scheme, and a day off for your birthday.
• Monday to Friday working hours (8:30 AM – 5:30 PM), providing a great work-life balance.

Please note: This is a fully onsite position based in Flintshire. Hybrid or remote working is not available.

Interested in the 3rd Line IT Technician / Third Line Support role?

If you’re ready to take the next step in your IT career and work on exciting projects with a dynamic team, apply today!