In Technology Group
1st line support
Job Location
Gloucestershire, United Kingdom
Job Description
Job Title: First Line Support Technician
Location: Gloucester (Fully Onsite)
Employment Type: Full-Time
Are you a passionate tech enthusiast with at least 1 year of experience in IT support? We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester. This is a fully onsite role, offering a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.
Key Responsibilities:
Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting
Log, prioritise, and manage support tickets to ensure timely resolution
Diagnose and resolve IT-related problems either in-person or via remote support tools
Escalate complex issues to second-line support or senior engineers
Maintain up-to-date knowledge of company products, services, and industry trends
What We're Looking For:
Minimum 1 year of experience in a similar IT support role
Strong knowledge of Windows operating systems, Office 365, and basic networking concepts
Excellent problem-solving skills with a proactive and customer-focused mindset
Ability to work independently, manage time effectively, and prioritize multiple tasks
Great communication skills, with the ability to explain technical issues to non-technical users
A passion for IT and willingness to learn and grow in the industry
If you're eager to build yourIT career and enjoy working in a hands-on, customer-facing role, we'd love to hear from you!
Apply now to join a dynamic team in Gloucester and take the next step in your IT career!
(url removed)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Location: Gloucestershire, GB
Posted Date: 12/25/2024
Location: Gloucester (Fully Onsite)
Employment Type: Full-Time
Are you a passionate tech enthusiast with at least 1 year of experience in IT support? We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester. This is a fully onsite role, offering a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment.
Key Responsibilities:
Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting
Log, prioritise, and manage support tickets to ensure timely resolution
Diagnose and resolve IT-related problems either in-person or via remote support tools
Escalate complex issues to second-line support or senior engineers
Maintain up-to-date knowledge of company products, services, and industry trends
What We're Looking For:
Minimum 1 year of experience in a similar IT support role
Strong knowledge of Windows operating systems, Office 365, and basic networking concepts
Excellent problem-solving skills with a proactive and customer-focused mindset
Ability to work independently, manage time effectively, and prioritize multiple tasks
Great communication skills, with the ability to explain technical issues to non-technical users
A passion for IT and willingness to learn and grow in the industry
If you're eager to build yourIT career and enjoy working in a hands-on, customer-facing role, we'd love to hear from you!
Apply now to join a dynamic team in Gloucester and take the next step in your IT career!
(url removed)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Location: Gloucestershire, GB
Posted Date: 12/25/2024
Contact Information
| Contact | Human Resources In Technology Group |
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